TROUBLESHOOTING TOOLS

or "How to detect and deal with the root causes of problems?“

Why "Problem Solving"?

• The culture in the company is more about "patching" problems, rather than addressing the root cause of them?
• We do not have a systematic approach to solving problems, to be used by everyone in the team?
• Quality colleagues often do not get to the root cause of defects?
• Support colleagues encounter repeated failures?
• Or you just want to familiarize yourself with some of the most used analysis and problem solving tools in the industry.

Through training:

1. We will learn to distinguish between "patching" and problem solving;
2. We will meet PDCA cycles;
3. We will learn to use cause and effect diagram (4M, Ishikawa, herring bone);
4. The methodology “5 Why?“ will teach us to get to the root cause of the problem.
5. We will do practical exercises to understand the relationship between the methods.
6. We will share our experience in applying the tools in the Bulgarian industry.

Audience:

The training “Problem Solving Tools” is suitable for different groups in the organization, which play a role in identification, the analysis and resolution of problems in production and administrative processes. Here are the main target groups:

1. Managers and executives
2. Engineers and quality specialists
3. Supervisors and team leaders
4. Lean coordinator and Kaizen team
5. Operators and technical staff
6. Planning and logistics specialists

Audience benefits:

• Managers and executives: They will acquire skills for strategic problem solving and process improvement in their departments.
• Engineers and quality specialists: They will acquire techniques for systematic analysis and problem solving, which will improve the quality and efficiency of production.
• Supervisors and team leaders: They will learn how to lead their teams in identifying and solving problems, increasing the productivity and motivation of teams.
• Lean coordinator and Kaizen team: Will integrate problem solving methods into Lean and Kaizen initiatives, leading to continuous improvements.
• Operators and technical staff: They will be equipped to recognize and solve problems, which will improve workplace efficiency and safety.
• Planning and logistics specialists: They will optimize planning and logistics processes by effectively solving problems that arise.

Learning aids used:

Presentation, including examples from the Bulgarian industry, themed games, development of case studies, discussions with participants.

Training is essential for all levels of the organization, from operational staff to senior management. It provides the necessary skills and methodologies for systematic identification, analysis and problem solving, resulting in improved production and administrative processes, increasing quality and efficiency and reducing costs.