"The most important ingredient in the formula for success is being able to get along with people."

Theodore Roosevelt

So that we can start implementing the approach World Class Manufacturing we must know the secrets of successful communication. If we fail to influence people and win them to our side, the result of our efforts will be partial, and the durability of the changes made is short. They are the most valuable resource in an organization and we often make them feel demotivated, because of the mistakes, that we do during our communication with them.

The principles applied in this module are borrowed from Dale Carnegie, who is the "father" of communication, namely:

• The basic techniques of communication
• Six ways to make others like you
• How to get others on your side
• How to change others without offending them and causing resentment

After mastering these techniques, you will be able to handle any character, you will overcome any excuses from people and achieve your goals together with them. Apart from a professional plan, they will help you to draw a conclusion about the way, the more you communicate with your loved ones. The end result will be an improvement in your communication both professionally and personally.