Sales and customer service

Sales and customer service training is essential to improving sales, customer satisfaction and retention.

Why enroll in Sales and Customer Service training?

1. Customer Service:
   • Why: Excellent customer service is key to retaining customers and building long-term relationships.
   • Advantage: Increased customer satisfaction and better company reputation.
2. Dealing with difficult clients:
   • Why: Dealing with difficult clients requires specific skills and approaches.
   • Advantage: Reducing stress and improving the ability to deal with conflict situations.
3. Dealing with objections, complaints, complaints:
   • Why: Effectively handling objections and complaints can turn dissatisfied customers into loyal customers.
   • Advantage: Increased customer loyalty and reduced lost sales.
4. Sales skills:
   • Why: Effective sales skills are essential to increase sales and realize commercial potential.
   • Advantage: Increased sales and better efficiency of the sales team.
5. After sales service:
   • Why: After-sales service is important to retain customers and build long-term relationships.
   • Advantage: Increased customer loyalty and repeat sales.
6. Business negotiations:
   • Why: The skill of conducting successful negotiations is critical to achieving favorable terms and deals.
   • Advantage: Better contracts and conditions for the company.
7. Sales management:
   • Why: Effective sales management is important to optimize processes and achieve goals.
   • Advantage: Improved coordination and execution of sales strategies.
8. Marketing and market research:
   • Why: Understanding the market and marketing strategies helps to better position and attract customers.
   • Advantage: Better marketing campaigns and increased market share.
9. Search for potential customers:
   • Why: Finding new customers is essential for business expansion.
   • Advantage: Increased market reach and new business opportunities.
10. Working with key customers:
    • Why: Key customers are important to the stability and growth of a business.
    • Advantage: Maintaining and expanding relationships with key customers.

Audience:

• Sales representatives and agents
• Sales managers
• Customer Service Specialists
• Marketing specialists
• Key Account Managers
• Entrepreneurs and small business owners
• Everyone, who works in sales and customer service

Sales and customer service training with the subtopics included is essential to increase sales effectiveness and customer satisfaction, leading to long-term business success and growth.

Learning aids used:

The training is based on the principle of "learning by experience" using mostly interactive training methods (exercises, simulations, group discussions), as well as presentations.